Privacy policy<\/h1>\nIntroduction<\/h2>\n
With the following data protection declaration we would like to inform you about the types of personal data (hereinafter also referred to as \u201cdata\u201d) we process, for what purposes and to what extent. The data protection declaration applies to all processing of personal data carried out by us, both in the context of providing our services and, in particular, on our websites, mobile, as well as within external online presences, such as our social media profiles (hereinafter also referred to collectively as \u201conline offer\u201d).<\/p>\n
The terms used are not gender-specific.<\/p>\n
State: 25.03.2021<\/p>\n
Contents overview<\/h2>\n\n- Introduction<\/a><\/li>\n
- Responsible person<\/a><\/li>\n
- Overview of the processing operations<\/a><\/li>\n
- Contact data protection officer<\/a><\/li>\n
- Emportant legal bases<\/a><\/li>\n
- Security measures<\/a><\/li>\n
- Transmission and disclosure of personal data<\/a><\/li>\n
- Processing of data in third countries<\/a><\/li>\n
- Use of cookies<\/a><\/li>\n
- Commercial and business services<\/a><\/li>\n
- Payment service provider<\/a><\/li>\n
- Credit check<\/a><\/li>\n
- Provision of the online offer and web hosting<\/a><\/li>\n
- Contact<\/a><\/li>\n
- Newsletter and electronic notifications<\/a><\/li>\n
- Web analysis, monitoring and optimization<\/a><\/li>\n
- Pnline marketing<\/a><\/li>\n
- \u00dcresence in social networks (social media)<\/a><\/li>\n
- Plugins and embedded functions and content<\/a><\/li>\n
- Deletion of data<\/a><\/li>\n
- Change and update of the privacy policy<\/a><\/li>\n
- Rights of the persons concerned<\/a><\/li>\n
- Rerm definitions<\/a><\/li>\n<\/ul>\n
Responsible person<\/h2>\n\n\n\n\n\n\nReza Mohammadi
\nMusilplatz 15\/22
\n1160 Wien
\n\u00d6sterreich<\/p>\n
01 9908455<\/a><\/p>\noffice@austriaarts.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\nOwner: Reza Mohammadi, more information please see imprint<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\nContact data protection officer<\/h2>\n
First name, surname \/ company
\nStreet, house number
\npostcode, city
\nCountry<\/p>\n
Note: Only the e-mail address is mandatory, the other details are optional. Data protection officers only need to be specified if they have been ordered. According to \u00a7 38 BDSG-New, an order is necessary for 20 or more employees who process personal data (for which an e-mail inbox is practically sufficient).<\/p>\n
Overview of the processing operations<\/h2>\n
The following table summarises the types of data processed and the purposes of their processing, and refers to the data subjects.<\/p>\n
Note: The following information includes the typical data processed and categories of data subjects (these themselves and the explanations in brackets are for clarification purposes only and may be adapted or deleted)<\/p>\n
Types of data processed<\/h3>\n\n- Stock data (e.g. names, addresses).<\/li>\n
- Content data (e.g. entries in online forms).<\/li>\n
- Contact details (e.g. e-mail, telephone numbers).<\/li>\n
- Meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Usage data (e.g. websites visited, interest in content, access times).<\/li>\n
- Location data (information on the geographical position of a device or person).<\/li>\n
- Contract data (e.g. object of contract, duration, customer category).<\/li>\n
- Payment data (e.g. bank details, invoices, payment history).<\/li>\n<\/ul>\n
Categories of data subjects<\/h3>\n\n- Business and contractual partners.<\/li>\n
- Interested parties.<\/li>\n
- Communication partne.<\/li>\n
- Customers.<\/li>\n
- Users (e.g. website visitors, users of online services)..<\/li>\n<\/ul>\n
Purpose of the processing<\/h3>\n\n- Evaluation of creditworthiness and credit rating.<\/li>\n
- Provision of our online offer and user-friendliness.<\/li>\n
- Visitation evaluation..<\/li>\n
- Office and organisational procedures<\/li>\n
- Cross-Device Tracking (cross-device processing of user data for marketing purposes).<\/li>\n
- Direct marketing (e.g. by e-mail or by post).<\/li>\n
- Interest-based and behavioral marketing.<\/li>\n
- Contact requests and communication<\/li>\n
- Conversion measurement (measurement of the effectiveness of marketing measures).<\/li>\n
- Profiling (creating user profiles).<\/li>\n
- Remarketing.<\/li>\n
- Range measurement (e.g. access statistics, recognition of returning visitors).<\/li>\n
- Security measures<\/li>\n
- Tracking (e.g. interest\/behavioural profiling, use of cookies).<\/li>\n
- Provision of contractual services and customer service<\/li>\n
- Manage and respond to requests.<\/li>\n
- Target group formation (determination of target groups relevant for marketing purposes or other output of content).<\/li>\n<\/ul>\n
Automated decisions in individual cases<\/h3>\n\n- Credit information (decision based on a credit assessment).<\/li>\n<\/ul>\n
Relevant legal bases<\/h3>\n
In the following, we provide the legal basis of the basic data protection regulation (GDPR), on the basis of which we process personal data. Please note that in addition to the regulations of the GDPR, national data protection regulations may apply in your or our country of residence and domicile. If, in addition, more specific legal bases are applicable in individual cases, we will inform you of these in the data protection declaration.<\/p>\n
\n- Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR)<\/strong>\u00a0\u2013 The data subject has given his\/her consent to the processing of personal data relating to him\/her for one or more specific purposes.<\/li>\n
- Contract performance and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR)<\/strong>\u00a0\u2013 Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.<\/li>\n
- Legal obligation (Art. 6 para. 1 sentence 1 lit. c. GDPR)<\/strong>\u00a0\u2013 The processing is necessary for compliance with a legal obligation to which the controller is subject.<\/li>\n
- Legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR)<\/strong>\u00a0\u2013 The processing is necessary in order to protect the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.<\/li>\n<\/ul>\n
Security measures<\/h2>\n
We take appropriate technical and organizational measures in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing, as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, in order to ensure a level of protection commensurate with the risk.<\/p>\n
Such measures shall include, in particular, safeguarding the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as the access, input, disclosure, safeguarding of availability and segregation of data relating to them. Furthermore, we have established procedures to ensure that data subjects\u2019 rights are exercised, data is deleted, and responses are made to any threats to the data. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and processes in accordance with the principle of data protection, by designing technology and by using data protection-friendly default settings.<\/p>\n
SSL encryption (https)<\/strong>: To protect your data transmitted via our online offer, we use SSL encryption. You can recognize such encrypted connections by the prefix https:\/\/ in the address line of your browser.<\/p>\nNote: Remove the reference to encryption if your listing is not encrypted. However, delivery of the website via https should be considered mandatory.<\/p>\n
Transmission and disclosure of personal data<\/h2>\n
In the course of our processing of personal data, it may happen that the data is transferred to or disclosed to other bodies, companies, legally independent organisational units or persons. The recipients of this data may include, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases we observe the legal requirements and in particular conclude appropriate contracts or agreements with the recipients of your data which serve to protect your data.<\/p>\n
Data processing in third countries<\/h2>\n
If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA)) or if the processing takes place in the context of the use of services of third parties or the disclosure or transfer of data to other persons, bodies or companies, this will only take place in accordance with the legal requirements.<\/p>\n
Subject to express consent or transmission required by contract or by law, we will only process or allow data to be processed in third countries with a recognised level of data protection, contractual obligation through so-called standard protection clauses of the EU Commission, where certifications or binding internal data protection regulations exist (Art. 44 to 49 GDPR, information page of the EU Commission:\u00a0https:\/\/ec.europa.eu\/info\/law\/law-topic\/data-protection\/international-dimension-data-protection_de<\/a>\u00a0).<\/p>\nuse of cookies<\/h2>\n
Cookies are text files that contain data from visited websites or domains and are stored by a browser on the user\u2019s computer. A cookie is primarily used to store information about a user during or after his visit within an online offer. The stored information may include, for example, the language settings on a website, the login status, a shopping cart or the location where a video was viewed. The term \u201ccookies\u201d also includes other technologies that perform the same functions as cookies (e.g., when user information is stored using pseudonymous online identifiers, also referred to as \u201cuser IDs\u201d)<\/p>\n
The following cookie types and functions are distinguished:<\/strong><\/p>\n\n- Temporary cookies (also: session or session cookies):<\/strong>\u00a0Temporary cookies are deleted at the latest after a user has left an online offer and closed his browser.<\/li>\n
- Permanent cookies:<\/strong>\u00a0Permanent cookies remain stored even after closing the browser. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the interests of users used for reach measurement or marketing purposes can be stored in such a cookie.<\/li>\n
- First-Party-Cookies:<\/strong>\u00a0First-party cookies are set by ourselves.<\/li>\n
- Third-Party-Cookies:<\/strong>\u00a0Third party cookies are mainly used by advertisers (so-called third parties) to process user information.<\/li>\n
- Necessary (also: essential or absolutely necessary) cookies:<\/strong>\u00a0Cookies may be absolutely necessary for the operation of a website (e.g. to store logins or other user entries or for security reasons).<\/li>\n
- Statistical, marketing and personalization cookies<\/strong>: In addition, cookies are generally also used in the context of range measurement and when the interests of a user or his behaviour (e.g. viewing certain content, using functions etc.) on individual web pages are stored in a user profile. Such profiles are used to show users e.g. content that corresponds to their potential interests. This procedure is also known as \u201ctracking\u201d, i.e. following the potential interests of users. . If we use cookies or \u201ctracking\u201d technologies, we will inform you separately in our privacy policy or when you give your consent.<\/li>\n<\/ul>\n
Notes on legal bases:\u00a0<\/strong>The legal basis on which we process your personal data using cookies depends on whether we ask you for your consent. If this is the case and you consent to the use of cookies, the legal basis for processing your data is the declared consent. Otherwise, the data processed with the aid of cookies will be processed on the basis of our legitimate interests (e.g. in the business operation of our online offer and its improvement) or, if the use of cookies is necessary to fulfil our contractual obligations.<\/p>\nStorage duration:\u00a0<\/strong>Unless we provide you with explicit information on the storage duration of permanent cookies (e.g. within the framework of a so-called cookie opt-in), please assume that the storage duration can be up to two years.<\/p>\nGeneral information on withdrawal and opposition (opt-out):\u00a0<\/strong>Depending on whether the processing is based on consent or legal permission, you may at any time revoke any consent you have given or object to the processing of your data by cookie technologies (collectively referred to as \u201copt-out\u201d). You can initially declare your objection by means of the settings of your browser, e.g. by deactivating the use of cookies (although this may also restrict the functionality of our online service). An objection to the use of cookies for online marketing purposes can also be declared by means of a variety of services, especially in the case of tracking, via the websites\u00a0https:\/\/optout.aboutads.info<\/a>\u00a0and\u00a0https:\/\/www.youronlinechoices.com\/<\/a>. In addition, you can receive further notices of objection in the context of the information on the service providers and cookies used.<\/p>\nProcessing of cookie data based on consent<\/strong>: Before we process or allow data to be processed in the context of the use of cookies, we ask users for their consent, which can be revoked at any time. Before the consent has not been given, cookies are used if necessary, which are absolutely necessary for the operation of our online offer.<\/p>\nCookie settings\/confirmation:<\/strong><\/p>\nIf you are using a cookie consent banner (which is recommended), you can enter the option to call it up here (e.g. link or a so-called [short code], which is automatically converted into a button\/link by your software).<\/p>\n
\n- Processed data types:<\/strong>\u00a0Usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Persons concerned:<\/strong>\u00a0Users (e.g. website visitors, users of online services).<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 letter a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR).<\/li>\n<\/ul>\n
Notes on the processing of cookie data on the basis of consent: You should only leave this option (and otherwise delete it) if you have a \u201creal\u201d opt-in, i.e., if you obtain the consent of users to the use of cookies (e.g., with so-called \u201ccookie consent \/ content\/ opt-in banners\u201d or as part of a registration procedure).<\/p>\n
Since, according to the ECJ, a cookie opt-in is usually necessary when using marketing tools frequently used in e-commerce (e.g. Google Analytics or Facebook pixels), this option is pre-selected.<\/p>\n
This means that until users have given their consent, you do not use cookies (and do not use third-party services within your websites, which in turn use cookies themselves). The use of necessary cookies that are expected by the users, such as a shopping basket function in the online shop or local range measurement with the Matomo tool, is permitted at most.<\/p>\n
Commercial and business services<\/h2>\n
We process data of our contractual and business partners, e.g. customers and prospective customers (collectively referred to as \u201ccontractual partners\u201d) within the scope of contractual and comparable legal relationships as well as associated measures and within the scope of communication with the contractual partners (or pre-contractual), e.g. to answer inquiries.<\/p>\n
We process this data for the purpose of fulfilling our contractual obligations, securing our rights and for the purposes of the administrative tasks associated with this information and for the purposes of the company\u2019s business organisation. Within the framework of the applicable law, we only pass on the data of the contractual partners to third parties to the extent that this is necessary for the aforementioned purposes or to fulfil legal obligations or with the consent of the persons concerned (e.g. to involved telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). The contractual partners will be informed about other forms of processing, e.g. for marketing purposes, within the scope of this data protection declaration.<\/p>\n
We will inform the contractual partners which data is required for the above-mentioned purposes before or within the scope of data collection, e.g. in online forms, by means of special marking (e.g. colours) or symbols (e.g. asterisks or similar), or personally.<\/p>\n
We delete the data after expiry of legal warranty and comparable obligations, i.e., in principle after 4 years, unless the data is stored in a customer account, e.g., as long as it must be kept for legal archiving reasons (e.g., for tax purposes usually 10 years). We will delete data that has been disclosed to us by the contractual partner within the scope of an order in accordance with the specifications of the order, generally after the end of the order.<\/p>\n
If we use third-party providers or platforms to provide our services, the terms and conditions and data protection information of the respective third-party providers or platforms apply in the relationship between the users and the providers.<\/p>\n
Customer account<\/strong>: Contracting parties can create an account within our online offer (e.g. customer or user account, in short \u201ccustomer account\u201d). If the registration of a customer account is required, contractual partners are informed of this as well as of the information required for registration. The customer accounts are not public and cannot be indexed by search engines. Within the scope of registration and subsequent logins and use of the customer account, we store the IP addresses of the customers together with the access times in order to be able to prove the registration and prevent possible misuse of the customer account.<\/p>\nIf customers have cancelled their customer account, the data concerning the customer account will be deleted, subject to the retention of such data being required for legal reasons. It is the responsibility of the customers to secure their data when the customer account is cancelled.<\/p>\n
Economic analyses and market research<\/strong>: For business management reasons and in order to be able to identify market trends, wishes of contractual partners and users, we analyse the data available to us on business transactions, contracts, enquiries, etc., whereby the group of persons concerned may include contractual partners, interested parties, customers, visitors and users of our online offer.<\/p>\nThe analyses are carried out for the purpose of business management evaluations, marketing and market research (e.g. to determine customer groups with different characteristics). In doing so, we can, if available, take into account the profiles of registered users including their details, e.g. on services used. The analyses serve solely to serve us and are not disclosed externally, unless they are anonymous analyses with summarised, i.e. anonymised, values. Furthermore, we respect the privacy of the users and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g. as summarized data).<\/p>\n
Shop and e-commerce<\/strong>: We process the data of our customers in order to enable them to select, purchase or order the selected products, goods and related services, as well as their payment and delivery or execution. If necessary for the execution of an order, we use service providers, in particular postal, forwarding and shipping companies, in order to carry out the delivery or execution for our customers. For the processing of payment transactions we use the services of banks and payment service providers. The required information is marked as such within the scope of the order or comparable acquisition process and includes the information required for delivery, or provision and invoicing, as well as contact information in order to be able to make any necessary arrangements.<\/p>\n\n- Processed data types:<\/strong>\u00a0Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject matter of contract, duration, customer category), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Persons concerned:<\/strong>\u00a0Interested parties, business and contractual partners, customers.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Provision of contractual services and customer service, contact enquiries and communication, office and organisational procedures, management and response to enquiries, security measures, visitor action evaluation, interest based and behavioural marketing, profiling (creation of user profiles)<\/li>\n
- Legal basis:<\/strong>\u00a0Fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR), Legal obligation (Art. 6 para. 1 sentence 1 lit. c. GDPR), Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR)<\/li>\n<\/ul>\n
Note: Please remove the passage to the customer account or analysis of the customer data if you do not offer a customer account or do not analyze the data of your customers as described.<\/p>\n
Payment service provider<\/h2>\n
Within the scope of contractual and other legal relationships, due to legal obligations or otherwise based on our legitimate interests, we offer the persons concerned efficient and secure payment options and use other payment service providers in addition to banks and credit institutions (collectively \u201cpayment service providers\u201d).<\/p>\n
The data processed by the payment service providers include inventory data, such as name and address, bank data, such as account or credit card numbers, passwords, TANs and checksums, as well as contract, sum and recipient related data. These details are required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored by them. This means that we do not receive any account or credit card-related information, but only information with confirmation or negative information about the payment. Under certain circumstances, the payment service providers may transfer the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard we refer to the General Terms and Conditions and the data protection information of the payment service providers.<\/p>\n
For payment transactions, the terms and conditions and the data protection information of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We also refer to these for further information and the assertion of rights of revocation, information and other rights of affected persons.<\/p>\n
\n- Data types processed:<\/strong>\u00a0Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contract data (e.g. subject matter of contract, duration, customer category), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses)<\/li>\n
- Persons concerned:<\/strong>\u00a0Customers, prospects.<\/li>\n
- The purposes of the processing:<\/strong>\u00a0Provision of contractual services and customer service.<\/li>\n
- Legal bases:<\/strong>\u00a0Fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR)<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- PayPal:<\/strong>\u00a0Payment services and solutions (e.g. PayPal, PayPal Plus, Braintree); service providers: PayPal (Europe) S.\u00e0 r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg; Website:\u00a0https:\/\/www.paypal.com\/de<\/a>; Privacy policy:\u00a0https:\/\/www.paypal.com\/de\/webapps\/mpp\/ua\/privacy-full<\/a>.<\/li>\n<\/ul>\n
Otherwise adjust the list of services and providers as required.<\/p>\n
Credit assessment<\/h2>\n
If we make advance payments or take comparable commercial risks (e.g. when ordering on account), we reserve the right to obtain identity and creditworthiness information for the purpose of assessing the credit risk on the basis of mathematical-statistical procedures from service companies specialising in this area (credit agencies) in order to safeguard legitimate interests.<\/p>\n
We process the information received from the credit agencies about the statistical probability of a payment default within the scope of a proper discretionary decision on the establishment, execution and termination of the contractual relationship. We reserve the right to refuse payment on account or any other advance payment in the event of a negative result of the credit assessment.<\/p>\n
The decision whether to make advance payment is made in accordance with Art. 22 GDPR solely on the basis of an automated decision in the individual case, which is made by our software on the basis of information from the credit agency.<\/p>\n
If we obtain the express consent of contractual partners, the legal basis for credit information and the transmission of the customer\u2019s data to the credit agencies is consent. If consent is not obtained, the creditworthiness information will be based on our legitimate interest in the reliability of our payment claims.<\/p>\n
\n- Data types processed:<\/strong>\u00a0Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject of contract, duration, customer category).<\/li>\n
- Persons concerned:<\/strong>\u00a0Customers, prospects.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Assessment of creditworthiness and solvency.<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 letter a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR).<\/li>\n
- Automated decisions in individual cases:<\/strong>\u00a0Credit information (decision based on a credit assessment).<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- Verband der Vereine Creditreform e.V:<\/strong>\u00a0Wirtschaftsauskunftei; service provider: Verband der Vereine Creditreform e.V., Hellersbergstra\u00dfe 12, D-41460 Neuss, Germany; Website:\u00a0https:\/\/www.creditreform.de\/<\/a>; Privacy policy:\u00a0https:\/\/www.creditreform.de\/datenschutz<\/a>.<\/li>\n<\/ul>\n
Note: Remove the credit check passage if you do not perform a credit check. Check and change the list of service providers if necessary. You can check the creditworthiness of a customer if there is otherwise a risk of payment default, that is, if the goods are delivered without payment having been received (that is, if the customer chooses to buy on account). On the other hand, there is no risk of non-payment if the customer chooses, for example, the prepayment option or makes the payment via third-party providers such as Paypal.<\/p>\n
It should also be noted that obtaining automatic creditworthiness information constitutes an \u201cautomated decision in individual cases\u201d pursuant to Art. 22 GDPR, i.e. a legal decision without human involvement. This is permissible if the customer has consented or if this decision is necessary for the conclusion of the contract. Whether the decision is necessary has not yet been conclusively clarified, but is often taken as given, even by the author of this sample.<\/p>\n
However, if you want to exclude any risk, you should obtain consent. Consent is also necessary if the credit report is already being used to decide whether the option \u201con account\u201d should be shown at all. This is because it could have been that the customer would have chosen prepayment or Paypal anyway and the credit check would not have been necessary. Such a consent could for example be as follows:<\/p>\n
\uf0f0 I agree that a credit assessment will be carried out in order to decide in an automated procedure (Art. 22 GDPR) whether the option of purchase on account is offered. Further information on the credit assessment, the credit agencies used and the procedure as well as the possibilities of appeal can be found in our [Link]Privacy Policy[\/Link]..<\/em><\/p>\nProvision of the online offer and web hosting<\/h2>\n
In order to provide our online services securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the online services can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services, and security and technical maintenance services.<\/p>\n
The data processed within the framework of the provision of the hosting offer may include all data relating to the users of our online offer, which are generated within the framework of use and communication. This regularly includes the IP address, which is necessary to be able to deliver the contents of online offers to browsers, and all entries made within our online offer or from websites.<\/p>\n
E-mail dispatch and hosting<\/strong>: The web hosting services we use also include the sending, receiving and storage of e-mails. For these purposes, the addresses of the recipients and senders as well as other information concerning the sending of e-mails (e.g. the providers involved) and the contents of the respective e-mails are processed. The aforementioned data may also be processed for the purpose of SPAM detection. Please note that e-mails on the Internet are generally not sent in encrypted form. As a rule, e-mails are encrypted in transit, but (unless an end-to-end encryption method is used) not on the servers from which they are sent and received. We can therefore not assume any responsibility for the transmission path of the e-mails between the sender and the reception on our server.<\/p>\nCollection of access data and log files<\/strong>: We ourselves (or our web hosting provider) collect data on every access to the server (so-called server log files). Server log files may include the address and name of the web pages and files accessed, date and time of access, data volume transferred, notification of successful access, browser type and version, the user\u2019s operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.<\/p>\nThe server log files can be used for security purposes, e.g. to avoid overloading the servers (especially in the case of abusive attacks, so-called DDoS attacks) and to ensure the capacity utilisation of the servers and their stability.<\/p>\n
\n- Processed data types:<\/strong>\u00a0Content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses)<\/li>\n
- Persons concerned:<\/strong>\u00a0Users (e.g. website visitors, users of online services).<\/li>\n
- Legal bases:<\/strong>\u00a0Legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR).<\/li>\n<\/ul>\n
Note: If not already done: Please ask the respective web host for a so-called \u201cOrder Processing Agreement\u201d (or \u201cData Processing Agreement\u201d). This is required by law because the host collects personal data of the website visitors on your behalf.<\/p>\n
Contact<\/h2>\n
When contacting us (e.g. via contact form, e-mail, telephone or via social media), the data of the inquiring persons will be processed to the extent necessary to answer the contact inquiries and any requested measures.<\/p>\n
The answering of contact inquiries within the scope of contractual or pre-contractual relations is carried out in order to fulfil our contractual obligations or to answer (pre)contractual inquiries and otherwise on the bases of the legitimate interest in answering the inquiries.<\/p>\n
\n- Data types processed:<\/strong>\u00a0Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses)<\/li>\n
- Persons concerned:<\/strong>\u00a0Communication partners, interested parties.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Contact requests and communication, management and response to requests.<\/li>\n
- Legal basis:<\/strong>\u00a0Fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- Help Scout:<\/strong>\u00a0Management of contact requests and communication; service provider: Help Scout Inc, 131 Tremont St, Boston, MA 02111-1338, USA; website:\u00a0https:\/\/www.helpscout.net<\/a>; Privacy policy:\u00a0https:\/\/www.helpscout.net\/company\/legal\/privacy\/<\/a>.<\/li>\n<\/ul>\n
Note: If third-party CRM systems are used, their providers should be named. Adjust this information or remove the specified service provider. Furthermore, contract processing agreements (or \u201cData Processing Agreement\u201d) must be concluded with the providers. If the providers process user data in the third country, special guarantees must be provided (e.g. standard contract clauses).<\/p>\n
Newsletter and electronic notifications<\/h2>\n
We send newsletters, e-mails and other electronic notifications (hereinafter referred to as \u201cnewsletters\u201d) only with the consent of the recipients or a legal permission. If the contents of the newsletter are specifically described in the context of a registration for the newsletter, they are decisive for the consent of the users. Furthermore, our newsletters contain information about our services and us.<\/p>\n
To register for our newsletters, it is generally sufficient to provide your e-mail address. However, we may ask you to provide a name for the purpose of personal contact in the newsletter, or other details if these are necessary for the purposes of the newsletter.<\/p>\n
Double opt-in procedure:<\/strong>\u00a0The registration for our newsletter is always done in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with foreign e-mail addresses. The newsletter registrations are logged in order to be able to prove the registration process in accordance with the legal requirements. This includes the storage of the registration and confirmation time as well as the IP address. Changes to your data stored by the shipping service provider are also logged.<\/p>\nDeletion and limitation of processing:\u00a0<\/strong>We may store the unsubscribed e-mail addresses for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove a previously given consent. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for deletion is possible at any time, provided that the former existence of a consent is confirmed at the same time. In case of obligations to permanently observe contradictions, we reserve the right to store the e-mail address in a blacklist for this purpose alone.<\/p>\nThe logging of the registration procedure is based on our legitimate interests for the purpose of proving that it has been carried out properly. If we commission a service provider to send e-mails, this is done on the basis of our legitimate interests in an efficient and secure sending system.<\/p>\n
Notes on legal bases:<\/strong>\u00a0The sending of newsletters is based on the consent of the recipients or, if consent is not required, on our legitimate interests in direct marketing, if and to the extent permitted by law, e.g. in the case of existing customer advertising. If we commission a service provider to send e-mails, this is done on the basis of our legitimate interests. The registration process is recorded on the basis of our legitimate interests in order to prove that it was carried out in accordance with the law.<\/p>\nContent:<\/strong>\u00a0Information about us, our services, actions and offers.<\/p>\nAnalysis and performance measurement<\/strong>: The newsletters contain a so-called \u201cweb beacon\u201d, i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened, or, if we use a mailing service provider, from their server. Within the scope of this retrieval, technical information such as information on the browser and your system, as well as your IP address and the time of the retrieval, is initially collected.<\/p>\nThis information is used for the technical improvement of our newsletter based on the technical data or the target groups and their reading behaviour on the basis of their retrieval locations (which can be determined by means of the IP address) or the access times. This analysis also includes determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the mailing service provider to observe individual users. Rather, the evaluations serve us to recognise the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.<\/p>\n
The evaluation of the newsletter and the measurement of success are carried out, subject to the express consent of the users, on the basis of our legitimate interests for the purpose of using a user-friendly and secure newsletter system that serves our business interests and meets the expectations of the users.<\/p>\n
A separate revocation of the performance measurement is unfortunately not possible. In this case, the entire newsletter subscription must be cancelled or objected to.<\/p>\n
\n- Data types processed:<\/strong>\u00a0inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), meta\/communication data (e.g. device information, IP addresses), usage data (e.g. websites visited, interest in content, access times).<\/li>\n
- Persons concerned:<\/strong>\u00a0Communication partners.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Direct marketing (e.g. by e-mail or post).<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).<\/li>\n
- Right of appeal (opt-out):<\/strong>\u00a0You can cancel the receipt of our newsletter at any time, i.e. revoke your consent or object to further receipt. You will find a link to cancel the newsletter either at the end of each newsletter or you can use one of the above mentioned contact options, preferably e-mail.<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- CleverReach:<\/strong>\u00a0E-Mail-Marketing-Plattform; Service provider: CleverReach GmbH & Co KG, M\u00fchlenstr. 43, 26180 Rastede, Germany; Website:\u00a0https:\/\/www.cleverreach.com\/de<\/a>; Privacy policy:\u00a0https:\/\/www.cleverreach.com\/de\/datenschutz\/<\/a>.<\/li>\n
- Mailchimp:<\/strong>\u00a0E-Mail-Marketing-Plattform; Service Provider: \u201cMailchimp\u201d \u2013 Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA; Website:\u00a0https:\/\/mailchimp.com<\/a>; Privacy policy:\u00a0https:\/\/mailchimp.com\/legal\/privacy\/<\/a>.<\/li>\n<\/ul>\n
Please delete the Passus Newsletter if you do not send out newsletters. Otherwise, please adjust the list of services and providers as well as the information on the contents of the newsletter and the measurement of success as required.<\/p>\n
Web analysis, monitoring and optimization<\/h2>\n
Web analysis (also known as \u201creach measurement\u201d) is used to evaluate the streams of visitors to our online offering and may include behavior, interests or demographic information about visitors, such as age or gender, as pseudonymous values. With the help of the range analysis we can, for example, identify at what time our online offer or its functions or contents are most frequently used or invite reuse. We can also understand which areas require optimization.<\/p>\n
In addition to web analysis, we can also use test procedures, e.g. to test and optimise different versions of our online offer or its components.<\/p>\n
For these purposes, so-called user profiles can be created and stored in a file (so-called \u201ccookie\u201d) or similar procedures with the same purpose can be used. This information may include, for example, content viewed, web pages visited and elements used on those pages, and technical details such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this data may also be processed, depending on the provider.<\/p>\n
The IP addresses of users are also stored. However, we use an IP masking procedure (i.e., pseudonymization by shortening the IP address) to protect the users. In general, the data stored in the context of web analysis, A\/B testing and optimization are not clear user data (such as e-mail addresses or names), but pseudonyms. This means that we as well as the providers of the software used do not know the actual identity of the users, but only the information stored in their profiles for the purposes of the respective procedures.<\/p>\n
Notes on legal bases:<\/strong>\u00a0If we ask the users for their consent to the use of the third party providers, the legal basis for the processing of data is the consent. Otherwise, the users\u2019 data will be processed on the basis of our legitimate interests (i.e. interest in efficient, economic and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this privacy policy.<\/p>\n\n- Processed data types:<\/strong>\u00a0Usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Persons concerned:<\/strong>\u00a0Users (e.g. website visitors, users of online services).<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Range measurement (e.g. access statistics, recognition of returning visitors), tracking (e.g. interest\/behaviour-related profiling, use of cookies), visitor action evaluation, profiling (creation of user profiles).<\/li>\n
- Security measures:<\/strong>\u00a0IP-Masking (pseudonymization of the IP address).<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- etracker:<\/strong>\u00a0Web analysis\/range measurement; service provider: etracker GmbH, Erste Brunnenstra\u00dfe 1 20459 Hamburg, Germany; website:\u00a0https:\/\/www.etracker.com<\/a>; Privacy policy:\u00a0https:\/\/www.etracker.com\/datenschutz\/<\/a>; Opt-out:\u00a0https:\/\/www.etracker.de\/privacy?et=<\/a>\u00a0[PLEASE SET YOUR ACCOUNT ID].<\/li>\n
Responsible person<\/h2>\n\n\n\n\n\n\nReza Mohammadi
\nMusilplatz 15\/22
\n1160 Wien
\n\u00d6sterreich<\/p>\n
01 9908455<\/a><\/p>\noffice@austriaarts.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\nOwner: Reza Mohammadi, more information please see imprint<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\nContact data protection officer<\/h2>\n
First name, surname \/ company
\nStreet, house number
\npostcode, city
\nCountry<\/p>\n
Note: Only the e-mail address is mandatory, the other details are optional. Data protection officers only need to be specified if they have been ordered. According to \u00a7 38 BDSG-New, an order is necessary for 20 or more employees who process personal data (for which an e-mail inbox is practically sufficient).<\/p>\n
Overview of the processing operations<\/h2>\n
The following table summarises the types of data processed and the purposes of their processing, and refers to the data subjects.<\/p>\n
Note: The following information includes the typical data processed and categories of data subjects (these themselves and the explanations in brackets are for clarification purposes only and may be adapted or deleted)<\/p>\n
Types of data processed<\/h3>\n\n- Stock data (e.g. names, addresses).<\/li>\n
- Content data (e.g. entries in online forms).<\/li>\n
- Contact details (e.g. e-mail, telephone numbers).<\/li>\n
- Meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Usage data (e.g. websites visited, interest in content, access times).<\/li>\n
- Location data (information on the geographical position of a device or person).<\/li>\n
- Contract data (e.g. object of contract, duration, customer category).<\/li>\n
- Payment data (e.g. bank details, invoices, payment history).<\/li>\n<\/ul>\n
Categories of data subjects<\/h3>\n\n- Business and contractual partners.<\/li>\n
- Interested parties.<\/li>\n
- Communication partne.<\/li>\n
- Customers.<\/li>\n
- Users (e.g. website visitors, users of online services)..<\/li>\n<\/ul>\n
Purpose of the processing<\/h3>\n\n- Evaluation of creditworthiness and credit rating.<\/li>\n
- Provision of our online offer and user-friendliness.<\/li>\n
- Visitation evaluation..<\/li>\n
- Office and organisational procedures<\/li>\n
- Cross-Device Tracking (cross-device processing of user data for marketing purposes).<\/li>\n
- Direct marketing (e.g. by e-mail or by post).<\/li>\n
- Interest-based and behavioral marketing.<\/li>\n
- Contact requests and communication<\/li>\n
- Conversion measurement (measurement of the effectiveness of marketing measures).<\/li>\n
- Profiling (creating user profiles).<\/li>\n
- Remarketing.<\/li>\n
- Range measurement (e.g. access statistics, recognition of returning visitors).<\/li>\n
- Security measures<\/li>\n
- Tracking (e.g. interest\/behavioural profiling, use of cookies).<\/li>\n
- Provision of contractual services and customer service<\/li>\n
- Manage and respond to requests.<\/li>\n
- Target group formation (determination of target groups relevant for marketing purposes or other output of content).<\/li>\n<\/ul>\n
Automated decisions in individual cases<\/h3>\n\n- Credit information (decision based on a credit assessment).<\/li>\n<\/ul>\n
Relevant legal bases<\/h3>\n
In the following, we provide the legal basis of the basic data protection regulation (GDPR), on the basis of which we process personal data. Please note that in addition to the regulations of the GDPR, national data protection regulations may apply in your or our country of residence and domicile. If, in addition, more specific legal bases are applicable in individual cases, we will inform you of these in the data protection declaration.<\/p>\n
\n- Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR)<\/strong>\u00a0\u2013 The data subject has given his\/her consent to the processing of personal data relating to him\/her for one or more specific purposes.<\/li>\n
- Contract performance and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR)<\/strong>\u00a0\u2013 Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.<\/li>\n
- Legal obligation (Art. 6 para. 1 sentence 1 lit. c. GDPR)<\/strong>\u00a0\u2013 The processing is necessary for compliance with a legal obligation to which the controller is subject.<\/li>\n
- Legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR)<\/strong>\u00a0\u2013 The processing is necessary in order to protect the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.<\/li>\n<\/ul>\n
Security measures<\/h2>\n
We take appropriate technical and organizational measures in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing, as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, in order to ensure a level of protection commensurate with the risk.<\/p>\n
Such measures shall include, in particular, safeguarding the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as the access, input, disclosure, safeguarding of availability and segregation of data relating to them. Furthermore, we have established procedures to ensure that data subjects\u2019 rights are exercised, data is deleted, and responses are made to any threats to the data. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and processes in accordance with the principle of data protection, by designing technology and by using data protection-friendly default settings.<\/p>\n
SSL encryption (https)<\/strong>: To protect your data transmitted via our online offer, we use SSL encryption. You can recognize such encrypted connections by the prefix https:\/\/ in the address line of your browser.<\/p>\nNote: Remove the reference to encryption if your listing is not encrypted. However, delivery of the website via https should be considered mandatory.<\/p>\n
Transmission and disclosure of personal data<\/h2>\n
In the course of our processing of personal data, it may happen that the data is transferred to or disclosed to other bodies, companies, legally independent organisational units or persons. The recipients of this data may include, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases we observe the legal requirements and in particular conclude appropriate contracts or agreements with the recipients of your data which serve to protect your data.<\/p>\n
Data processing in third countries<\/h2>\n
If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA)) or if the processing takes place in the context of the use of services of third parties or the disclosure or transfer of data to other persons, bodies or companies, this will only take place in accordance with the legal requirements.<\/p>\n
Subject to express consent or transmission required by contract or by law, we will only process or allow data to be processed in third countries with a recognised level of data protection, contractual obligation through so-called standard protection clauses of the EU Commission, where certifications or binding internal data protection regulations exist (Art. 44 to 49 GDPR, information page of the EU Commission:\u00a0https:\/\/ec.europa.eu\/info\/law\/law-topic\/data-protection\/international-dimension-data-protection_de<\/a>\u00a0).<\/p>\nuse of cookies<\/h2>\n
Cookies are text files that contain data from visited websites or domains and are stored by a browser on the user\u2019s computer. A cookie is primarily used to store information about a user during or after his visit within an online offer. The stored information may include, for example, the language settings on a website, the login status, a shopping cart or the location where a video was viewed. The term \u201ccookies\u201d also includes other technologies that perform the same functions as cookies (e.g., when user information is stored using pseudonymous online identifiers, also referred to as \u201cuser IDs\u201d)<\/p>\n
The following cookie types and functions are distinguished:<\/strong><\/p>\n\n- Temporary cookies (also: session or session cookies):<\/strong>\u00a0Temporary cookies are deleted at the latest after a user has left an online offer and closed his browser.<\/li>\n
- Permanent cookies:<\/strong>\u00a0Permanent cookies remain stored even after closing the browser. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the interests of users used for reach measurement or marketing purposes can be stored in such a cookie.<\/li>\n
- First-Party-Cookies:<\/strong>\u00a0First-party cookies are set by ourselves.<\/li>\n
- Third-Party-Cookies:<\/strong>\u00a0Third party cookies are mainly used by advertisers (so-called third parties) to process user information.<\/li>\n
- Necessary (also: essential or absolutely necessary) cookies:<\/strong>\u00a0Cookies may be absolutely necessary for the operation of a website (e.g. to store logins or other user entries or for security reasons).<\/li>\n
- Statistical, marketing and personalization cookies<\/strong>: In addition, cookies are generally also used in the context of range measurement and when the interests of a user or his behaviour (e.g. viewing certain content, using functions etc.) on individual web pages are stored in a user profile. Such profiles are used to show users e.g. content that corresponds to their potential interests. This procedure is also known as \u201ctracking\u201d, i.e. following the potential interests of users. . If we use cookies or \u201ctracking\u201d technologies, we will inform you separately in our privacy policy or when you give your consent.<\/li>\n<\/ul>\n
Notes on legal bases:\u00a0<\/strong>The legal basis on which we process your personal data using cookies depends on whether we ask you for your consent. If this is the case and you consent to the use of cookies, the legal basis for processing your data is the declared consent. Otherwise, the data processed with the aid of cookies will be processed on the basis of our legitimate interests (e.g. in the business operation of our online offer and its improvement) or, if the use of cookies is necessary to fulfil our contractual obligations.<\/p>\nStorage duration:\u00a0<\/strong>Unless we provide you with explicit information on the storage duration of permanent cookies (e.g. within the framework of a so-called cookie opt-in), please assume that the storage duration can be up to two years.<\/p>\nGeneral information on withdrawal and opposition (opt-out):\u00a0<\/strong>Depending on whether the processing is based on consent or legal permission, you may at any time revoke any consent you have given or object to the processing of your data by cookie technologies (collectively referred to as \u201copt-out\u201d). You can initially declare your objection by means of the settings of your browser, e.g. by deactivating the use of cookies (although this may also restrict the functionality of our online service). An objection to the use of cookies for online marketing purposes can also be declared by means of a variety of services, especially in the case of tracking, via the websites\u00a0https:\/\/optout.aboutads.info<\/a>\u00a0and\u00a0https:\/\/www.youronlinechoices.com\/<\/a>. In addition, you can receive further notices of objection in the context of the information on the service providers and cookies used.<\/p>\nProcessing of cookie data based on consent<\/strong>: Before we process or allow data to be processed in the context of the use of cookies, we ask users for their consent, which can be revoked at any time. Before the consent has not been given, cookies are used if necessary, which are absolutely necessary for the operation of our online offer.<\/p>\nCookie settings\/confirmation:<\/strong><\/p>\nIf you are using a cookie consent banner (which is recommended), you can enter the option to call it up here (e.g. link or a so-called [short code], which is automatically converted into a button\/link by your software).<\/p>\n
\n- Processed data types:<\/strong>\u00a0Usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Persons concerned:<\/strong>\u00a0Users (e.g. website visitors, users of online services).<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 letter a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR).<\/li>\n<\/ul>\n
Notes on the processing of cookie data on the basis of consent: You should only leave this option (and otherwise delete it) if you have a \u201creal\u201d opt-in, i.e., if you obtain the consent of users to the use of cookies (e.g., with so-called \u201ccookie consent \/ content\/ opt-in banners\u201d or as part of a registration procedure).<\/p>\n
Since, according to the ECJ, a cookie opt-in is usually necessary when using marketing tools frequently used in e-commerce (e.g. Google Analytics or Facebook pixels), this option is pre-selected.<\/p>\n
This means that until users have given their consent, you do not use cookies (and do not use third-party services within your websites, which in turn use cookies themselves). The use of necessary cookies that are expected by the users, such as a shopping basket function in the online shop or local range measurement with the Matomo tool, is permitted at most.<\/p>\n
Commercial and business services<\/h2>\n
We process data of our contractual and business partners, e.g. customers and prospective customers (collectively referred to as \u201ccontractual partners\u201d) within the scope of contractual and comparable legal relationships as well as associated measures and within the scope of communication with the contractual partners (or pre-contractual), e.g. to answer inquiries.<\/p>\n
We process this data for the purpose of fulfilling our contractual obligations, securing our rights and for the purposes of the administrative tasks associated with this information and for the purposes of the company\u2019s business organisation. Within the framework of the applicable law, we only pass on the data of the contractual partners to third parties to the extent that this is necessary for the aforementioned purposes or to fulfil legal obligations or with the consent of the persons concerned (e.g. to involved telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). The contractual partners will be informed about other forms of processing, e.g. for marketing purposes, within the scope of this data protection declaration.<\/p>\n
We will inform the contractual partners which data is required for the above-mentioned purposes before or within the scope of data collection, e.g. in online forms, by means of special marking (e.g. colours) or symbols (e.g. asterisks or similar), or personally.<\/p>\n
We delete the data after expiry of legal warranty and comparable obligations, i.e., in principle after 4 years, unless the data is stored in a customer account, e.g., as long as it must be kept for legal archiving reasons (e.g., for tax purposes usually 10 years). We will delete data that has been disclosed to us by the contractual partner within the scope of an order in accordance with the specifications of the order, generally after the end of the order.<\/p>\n
If we use third-party providers or platforms to provide our services, the terms and conditions and data protection information of the respective third-party providers or platforms apply in the relationship between the users and the providers.<\/p>\n
Customer account<\/strong>: Contracting parties can create an account within our online offer (e.g. customer or user account, in short \u201ccustomer account\u201d). If the registration of a customer account is required, contractual partners are informed of this as well as of the information required for registration. The customer accounts are not public and cannot be indexed by search engines. Within the scope of registration and subsequent logins and use of the customer account, we store the IP addresses of the customers together with the access times in order to be able to prove the registration and prevent possible misuse of the customer account.<\/p>\nIf customers have cancelled their customer account, the data concerning the customer account will be deleted, subject to the retention of such data being required for legal reasons. It is the responsibility of the customers to secure their data when the customer account is cancelled.<\/p>\n
Economic analyses and market research<\/strong>: For business management reasons and in order to be able to identify market trends, wishes of contractual partners and users, we analyse the data available to us on business transactions, contracts, enquiries, etc., whereby the group of persons concerned may include contractual partners, interested parties, customers, visitors and users of our online offer.<\/p>\nThe analyses are carried out for the purpose of business management evaluations, marketing and market research (e.g. to determine customer groups with different characteristics). In doing so, we can, if available, take into account the profiles of registered users including their details, e.g. on services used. The analyses serve solely to serve us and are not disclosed externally, unless they are anonymous analyses with summarised, i.e. anonymised, values. Furthermore, we respect the privacy of the users and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g. as summarized data).<\/p>\n
Shop and e-commerce<\/strong>: We process the data of our customers in order to enable them to select, purchase or order the selected products, goods and related services, as well as their payment and delivery or execution. If necessary for the execution of an order, we use service providers, in particular postal, forwarding and shipping companies, in order to carry out the delivery or execution for our customers. For the processing of payment transactions we use the services of banks and payment service providers. The required information is marked as such within the scope of the order or comparable acquisition process and includes the information required for delivery, or provision and invoicing, as well as contact information in order to be able to make any necessary arrangements.<\/p>\n\n- Processed data types:<\/strong>\u00a0Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject matter of contract, duration, customer category), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Persons concerned:<\/strong>\u00a0Interested parties, business and contractual partners, customers.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Provision of contractual services and customer service, contact enquiries and communication, office and organisational procedures, management and response to enquiries, security measures, visitor action evaluation, interest based and behavioural marketing, profiling (creation of user profiles)<\/li>\n
- Legal basis:<\/strong>\u00a0Fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR), Legal obligation (Art. 6 para. 1 sentence 1 lit. c. GDPR), Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR)<\/li>\n<\/ul>\n
Note: Please remove the passage to the customer account or analysis of the customer data if you do not offer a customer account or do not analyze the data of your customers as described.<\/p>\n
Payment service provider<\/h2>\n
Within the scope of contractual and other legal relationships, due to legal obligations or otherwise based on our legitimate interests, we offer the persons concerned efficient and secure payment options and use other payment service providers in addition to banks and credit institutions (collectively \u201cpayment service providers\u201d).<\/p>\n
The data processed by the payment service providers include inventory data, such as name and address, bank data, such as account or credit card numbers, passwords, TANs and checksums, as well as contract, sum and recipient related data. These details are required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored by them. This means that we do not receive any account or credit card-related information, but only information with confirmation or negative information about the payment. Under certain circumstances, the payment service providers may transfer the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard we refer to the General Terms and Conditions and the data protection information of the payment service providers.<\/p>\n
For payment transactions, the terms and conditions and the data protection information of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We also refer to these for further information and the assertion of rights of revocation, information and other rights of affected persons.<\/p>\n
\n- Data types processed:<\/strong>\u00a0Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contract data (e.g. subject matter of contract, duration, customer category), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses)<\/li>\n
- Persons concerned:<\/strong>\u00a0Customers, prospects.<\/li>\n
- The purposes of the processing:<\/strong>\u00a0Provision of contractual services and customer service.<\/li>\n
- Legal bases:<\/strong>\u00a0Fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR)<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- PayPal:<\/strong>\u00a0Payment services and solutions (e.g. PayPal, PayPal Plus, Braintree); service providers: PayPal (Europe) S.\u00e0 r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg; Website:\u00a0https:\/\/www.paypal.com\/de<\/a>; Privacy policy:\u00a0https:\/\/www.paypal.com\/de\/webapps\/mpp\/ua\/privacy-full<\/a>.<\/li>\n<\/ul>\n
Otherwise adjust the list of services and providers as required.<\/p>\n
Credit assessment<\/h2>\n
If we make advance payments or take comparable commercial risks (e.g. when ordering on account), we reserve the right to obtain identity and creditworthiness information for the purpose of assessing the credit risk on the basis of mathematical-statistical procedures from service companies specialising in this area (credit agencies) in order to safeguard legitimate interests.<\/p>\n
We process the information received from the credit agencies about the statistical probability of a payment default within the scope of a proper discretionary decision on the establishment, execution and termination of the contractual relationship. We reserve the right to refuse payment on account or any other advance payment in the event of a negative result of the credit assessment.<\/p>\n
The decision whether to make advance payment is made in accordance with Art. 22 GDPR solely on the basis of an automated decision in the individual case, which is made by our software on the basis of information from the credit agency.<\/p>\n
If we obtain the express consent of contractual partners, the legal basis for credit information and the transmission of the customer\u2019s data to the credit agencies is consent. If consent is not obtained, the creditworthiness information will be based on our legitimate interest in the reliability of our payment claims.<\/p>\n
\n- Data types processed:<\/strong>\u00a0Inventory data (e.g. names, addresses), payment data (e.g. bank details, invoices, payment history), contact data (e.g. e-mail, telephone numbers), contract data (e.g. subject of contract, duration, customer category).<\/li>\n
- Persons concerned:<\/strong>\u00a0Customers, prospects.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Assessment of creditworthiness and solvency.<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 letter a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR).<\/li>\n
- Automated decisions in individual cases:<\/strong>\u00a0Credit information (decision based on a credit assessment).<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- Verband der Vereine Creditreform e.V:<\/strong>\u00a0Wirtschaftsauskunftei; service provider: Verband der Vereine Creditreform e.V., Hellersbergstra\u00dfe 12, D-41460 Neuss, Germany; Website:\u00a0https:\/\/www.creditreform.de\/<\/a>; Privacy policy:\u00a0https:\/\/www.creditreform.de\/datenschutz<\/a>.<\/li>\n<\/ul>\n
Note: Remove the credit check passage if you do not perform a credit check. Check and change the list of service providers if necessary. You can check the creditworthiness of a customer if there is otherwise a risk of payment default, that is, if the goods are delivered without payment having been received (that is, if the customer chooses to buy on account). On the other hand, there is no risk of non-payment if the customer chooses, for example, the prepayment option or makes the payment via third-party providers such as Paypal.<\/p>\n
It should also be noted that obtaining automatic creditworthiness information constitutes an \u201cautomated decision in individual cases\u201d pursuant to Art. 22 GDPR, i.e. a legal decision without human involvement. This is permissible if the customer has consented or if this decision is necessary for the conclusion of the contract. Whether the decision is necessary has not yet been conclusively clarified, but is often taken as given, even by the author of this sample.<\/p>\n
However, if you want to exclude any risk, you should obtain consent. Consent is also necessary if the credit report is already being used to decide whether the option \u201con account\u201d should be shown at all. This is because it could have been that the customer would have chosen prepayment or Paypal anyway and the credit check would not have been necessary. Such a consent could for example be as follows:<\/p>\n
\uf0f0 I agree that a credit assessment will be carried out in order to decide in an automated procedure (Art. 22 GDPR) whether the option of purchase on account is offered. Further information on the credit assessment, the credit agencies used and the procedure as well as the possibilities of appeal can be found in our [Link]Privacy Policy[\/Link]..<\/em><\/p>\nProvision of the online offer and web hosting<\/h2>\n
In order to provide our online services securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the online services can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services, and security and technical maintenance services.<\/p>\n
The data processed within the framework of the provision of the hosting offer may include all data relating to the users of our online offer, which are generated within the framework of use and communication. This regularly includes the IP address, which is necessary to be able to deliver the contents of online offers to browsers, and all entries made within our online offer or from websites.<\/p>\n
E-mail dispatch and hosting<\/strong>: The web hosting services we use also include the sending, receiving and storage of e-mails. For these purposes, the addresses of the recipients and senders as well as other information concerning the sending of e-mails (e.g. the providers involved) and the contents of the respective e-mails are processed. The aforementioned data may also be processed for the purpose of SPAM detection. Please note that e-mails on the Internet are generally not sent in encrypted form. As a rule, e-mails are encrypted in transit, but (unless an end-to-end encryption method is used) not on the servers from which they are sent and received. We can therefore not assume any responsibility for the transmission path of the e-mails between the sender and the reception on our server.<\/p>\nCollection of access data and log files<\/strong>: We ourselves (or our web hosting provider) collect data on every access to the server (so-called server log files). Server log files may include the address and name of the web pages and files accessed, date and time of access, data volume transferred, notification of successful access, browser type and version, the user\u2019s operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.<\/p>\nThe server log files can be used for security purposes, e.g. to avoid overloading the servers (especially in the case of abusive attacks, so-called DDoS attacks) and to ensure the capacity utilisation of the servers and their stability.<\/p>\n
\n- Processed data types:<\/strong>\u00a0Content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses)<\/li>\n
- Persons concerned:<\/strong>\u00a0Users (e.g. website visitors, users of online services).<\/li>\n
- Legal bases:<\/strong>\u00a0Legitimate interests (Art. 6 para. 1 sentence 1 letter f. GDPR).<\/li>\n<\/ul>\n
Note: If not already done: Please ask the respective web host for a so-called \u201cOrder Processing Agreement\u201d (or \u201cData Processing Agreement\u201d). This is required by law because the host collects personal data of the website visitors on your behalf.<\/p>\n
Contact<\/h2>\n
When contacting us (e.g. via contact form, e-mail, telephone or via social media), the data of the inquiring persons will be processed to the extent necessary to answer the contact inquiries and any requested measures.<\/p>\n
The answering of contact inquiries within the scope of contractual or pre-contractual relations is carried out in order to fulfil our contractual obligations or to answer (pre)contractual inquiries and otherwise on the bases of the legitimate interest in answering the inquiries.<\/p>\n
\n- Data types processed:<\/strong>\u00a0Inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. entries in online forms), usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses)<\/li>\n
- Persons concerned:<\/strong>\u00a0Communication partners, interested parties.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Contact requests and communication, management and response to requests.<\/li>\n
- Legal basis:<\/strong>\u00a0Fulfilment of contract and pre-contractual enquiries (Art. 6 para. 1 sentence 1 lit. b. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- Help Scout:<\/strong>\u00a0Management of contact requests and communication; service provider: Help Scout Inc, 131 Tremont St, Boston, MA 02111-1338, USA; website:\u00a0https:\/\/www.helpscout.net<\/a>; Privacy policy:\u00a0https:\/\/www.helpscout.net\/company\/legal\/privacy\/<\/a>.<\/li>\n<\/ul>\n
Note: If third-party CRM systems are used, their providers should be named. Adjust this information or remove the specified service provider. Furthermore, contract processing agreements (or \u201cData Processing Agreement\u201d) must be concluded with the providers. If the providers process user data in the third country, special guarantees must be provided (e.g. standard contract clauses).<\/p>\n
Newsletter and electronic notifications<\/h2>\n
We send newsletters, e-mails and other electronic notifications (hereinafter referred to as \u201cnewsletters\u201d) only with the consent of the recipients or a legal permission. If the contents of the newsletter are specifically described in the context of a registration for the newsletter, they are decisive for the consent of the users. Furthermore, our newsletters contain information about our services and us.<\/p>\n
To register for our newsletters, it is generally sufficient to provide your e-mail address. However, we may ask you to provide a name for the purpose of personal contact in the newsletter, or other details if these are necessary for the purposes of the newsletter.<\/p>\n
Double opt-in procedure:<\/strong>\u00a0The registration for our newsletter is always done in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with foreign e-mail addresses. The newsletter registrations are logged in order to be able to prove the registration process in accordance with the legal requirements. This includes the storage of the registration and confirmation time as well as the IP address. Changes to your data stored by the shipping service provider are also logged.<\/p>\nDeletion and limitation of processing:\u00a0<\/strong>We may store the unsubscribed e-mail addresses for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove a previously given consent. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for deletion is possible at any time, provided that the former existence of a consent is confirmed at the same time. In case of obligations to permanently observe contradictions, we reserve the right to store the e-mail address in a blacklist for this purpose alone.<\/p>\nThe logging of the registration procedure is based on our legitimate interests for the purpose of proving that it has been carried out properly. If we commission a service provider to send e-mails, this is done on the basis of our legitimate interests in an efficient and secure sending system.<\/p>\n
Notes on legal bases:<\/strong>\u00a0The sending of newsletters is based on the consent of the recipients or, if consent is not required, on our legitimate interests in direct marketing, if and to the extent permitted by law, e.g. in the case of existing customer advertising. If we commission a service provider to send e-mails, this is done on the basis of our legitimate interests. The registration process is recorded on the basis of our legitimate interests in order to prove that it was carried out in accordance with the law.<\/p>\nContent:<\/strong>\u00a0Information about us, our services, actions and offers.<\/p>\nAnalysis and performance measurement<\/strong>: The newsletters contain a so-called \u201cweb beacon\u201d, i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened, or, if we use a mailing service provider, from their server. Within the scope of this retrieval, technical information such as information on the browser and your system, as well as your IP address and the time of the retrieval, is initially collected.<\/p>\nThis information is used for the technical improvement of our newsletter based on the technical data or the target groups and their reading behaviour on the basis of their retrieval locations (which can be determined by means of the IP address) or the access times. This analysis also includes determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the mailing service provider to observe individual users. Rather, the evaluations serve us to recognise the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.<\/p>\n
The evaluation of the newsletter and the measurement of success are carried out, subject to the express consent of the users, on the basis of our legitimate interests for the purpose of using a user-friendly and secure newsletter system that serves our business interests and meets the expectations of the users.<\/p>\n
A separate revocation of the performance measurement is unfortunately not possible. In this case, the entire newsletter subscription must be cancelled or objected to.<\/p>\n
\n- Data types processed:<\/strong>\u00a0inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), meta\/communication data (e.g. device information, IP addresses), usage data (e.g. websites visited, interest in content, access times).<\/li>\n
- Persons concerned:<\/strong>\u00a0Communication partners.<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Direct marketing (e.g. by e-mail or post).<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).<\/li>\n
- Right of appeal (opt-out):<\/strong>\u00a0You can cancel the receipt of our newsletter at any time, i.e. revoke your consent or object to further receipt. You will find a link to cancel the newsletter either at the end of each newsletter or you can use one of the above mentioned contact options, preferably e-mail.<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- CleverReach:<\/strong>\u00a0E-Mail-Marketing-Plattform; Service provider: CleverReach GmbH & Co KG, M\u00fchlenstr. 43, 26180 Rastede, Germany; Website:\u00a0https:\/\/www.cleverreach.com\/de<\/a>; Privacy policy:\u00a0https:\/\/www.cleverreach.com\/de\/datenschutz\/<\/a>.<\/li>\n
- Mailchimp:<\/strong>\u00a0E-Mail-Marketing-Plattform; Service Provider: \u201cMailchimp\u201d \u2013 Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA; Website:\u00a0https:\/\/mailchimp.com<\/a>; Privacy policy:\u00a0https:\/\/mailchimp.com\/legal\/privacy\/<\/a>.<\/li>\n<\/ul>\n
Please delete the Passus Newsletter if you do not send out newsletters. Otherwise, please adjust the list of services and providers as well as the information on the contents of the newsletter and the measurement of success as required.<\/p>\n
Web analysis, monitoring and optimization<\/h2>\n
Web analysis (also known as \u201creach measurement\u201d) is used to evaluate the streams of visitors to our online offering and may include behavior, interests or demographic information about visitors, such as age or gender, as pseudonymous values. With the help of the range analysis we can, for example, identify at what time our online offer or its functions or contents are most frequently used or invite reuse. We can also understand which areas require optimization.<\/p>\n
In addition to web analysis, we can also use test procedures, e.g. to test and optimise different versions of our online offer or its components.<\/p>\n
For these purposes, so-called user profiles can be created and stored in a file (so-called \u201ccookie\u201d) or similar procedures with the same purpose can be used. This information may include, for example, content viewed, web pages visited and elements used on those pages, and technical details such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this data may also be processed, depending on the provider.<\/p>\n
The IP addresses of users are also stored. However, we use an IP masking procedure (i.e., pseudonymization by shortening the IP address) to protect the users. In general, the data stored in the context of web analysis, A\/B testing and optimization are not clear user data (such as e-mail addresses or names), but pseudonyms. This means that we as well as the providers of the software used do not know the actual identity of the users, but only the information stored in their profiles for the purposes of the respective procedures.<\/p>\n
Notes on legal bases:<\/strong>\u00a0If we ask the users for their consent to the use of the third party providers, the legal basis for the processing of data is the consent. Otherwise, the users\u2019 data will be processed on the basis of our legitimate interests (i.e. interest in efficient, economic and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this privacy policy.<\/p>\n\n- Processed data types:<\/strong>\u00a0Usage data (e.g. websites visited, interest in content, access times), meta\/communication data (e.g. device information, IP addresses).<\/li>\n
- Persons concerned:<\/strong>\u00a0Users (e.g. website visitors, users of online services).<\/li>\n
- Purpose of the processing:<\/strong>\u00a0Range measurement (e.g. access statistics, recognition of returning visitors), tracking (e.g. interest\/behaviour-related profiling, use of cookies), visitor action evaluation, profiling (creation of user profiles).<\/li>\n
- Security measures:<\/strong>\u00a0IP-Masking (pseudonymization of the IP address).<\/li>\n
- Legal basis:<\/strong>\u00a0Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR), legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).<\/li>\n<\/ul>\n
Used services and service providers:<\/strong><\/p>\n\n- etracker:<\/strong>\u00a0Web analysis\/range measurement; service provider: etracker GmbH, Erste Brunnenstra\u00dfe 1 20459 Hamburg, Germany; website:\u00a0https:\/\/www.etracker.com<\/a>; Privacy policy:\u00a0https:\/\/www.etracker.com\/datenschutz\/<\/a>; Opt-out:\u00a0https:\/\/www.etracker.de\/privacy?et=<\/a>\u00a0[PLEASE SET YOUR ACCOUNT ID].<\/li>\n
Reza Mohammadi
\nMusilplatz 15\/22
\n1160 Wien
\n\u00d6sterreich<\/p>\n
01 9908455<\/a><\/p>\n office@austriaarts.com<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n Owner: Reza Mohammadi, more information please see imprint<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n First name, surname \/ company Note: Only the e-mail address is mandatory, the other details are optional. Data protection officers only need to be specified if they have been ordered. According to \u00a7 38 BDSG-New, an order is necessary for 20 or more employees who process personal data (for which an e-mail inbox is practically sufficient).<\/p>\n The following table summarises the types of data processed and the purposes of their processing, and refers to the data subjects.<\/p>\n Note: The following information includes the typical data processed and categories of data subjects (these themselves and the explanations in brackets are for clarification purposes only and may be adapted or deleted)<\/p>\n In the following, we provide the legal basis of the basic data protection regulation (GDPR), on the basis of which we process personal data. Please note that in addition to the regulations of the GDPR, national data protection regulations may apply in your or our country of residence and domicile. If, in addition, more specific legal bases are applicable in individual cases, we will inform you of these in the data protection declaration.<\/p>\n We take appropriate technical and organizational measures in accordance with the legal requirements, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing, as well as the different probabilities of occurrence and the extent of the threat to the rights and freedoms of natural persons, in order to ensure a level of protection commensurate with the risk.<\/p>\n Such measures shall include, in particular, safeguarding the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as the access, input, disclosure, safeguarding of availability and segregation of data relating to them. Furthermore, we have established procedures to ensure that data subjects\u2019 rights are exercised, data is deleted, and responses are made to any threats to the data. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and processes in accordance with the principle of data protection, by designing technology and by using data protection-friendly default settings.<\/p>\n SSL encryption (https)<\/strong>: To protect your data transmitted via our online offer, we use SSL encryption. You can recognize such encrypted connections by the prefix https:\/\/ in the address line of your browser.<\/p>\n Note: Remove the reference to encryption if your listing is not encrypted. However, delivery of the website via https should be considered mandatory.<\/p>\n In the course of our processing of personal data, it may happen that the data is transferred to or disclosed to other bodies, companies, legally independent organisational units or persons. The recipients of this data may include, for example, payment institutions in the context of payment transactions, service providers commissioned with IT tasks or providers of services and content that are integrated into a website. In such cases we observe the legal requirements and in particular conclude appropriate contracts or agreements with the recipients of your data which serve to protect your data.<\/p>\n If we process data in a third country (i.e. outside the European Union (EU), the European Economic Area (EEA)) or if the processing takes place in the context of the use of services of third parties or the disclosure or transfer of data to other persons, bodies or companies, this will only take place in accordance with the legal requirements.<\/p>\n Subject to express consent or transmission required by contract or by law, we will only process or allow data to be processed in third countries with a recognised level of data protection, contractual obligation through so-called standard protection clauses of the EU Commission, where certifications or binding internal data protection regulations exist (Art. 44 to 49 GDPR, information page of the EU Commission:\u00a0https:\/\/ec.europa.eu\/info\/law\/law-topic\/data-protection\/international-dimension-data-protection_de<\/a>\u00a0).<\/p>\n Cookies are text files that contain data from visited websites or domains and are stored by a browser on the user\u2019s computer. A cookie is primarily used to store information about a user during or after his visit within an online offer. The stored information may include, for example, the language settings on a website, the login status, a shopping cart or the location where a video was viewed. The term \u201ccookies\u201d also includes other technologies that perform the same functions as cookies (e.g., when user information is stored using pseudonymous online identifiers, also referred to as \u201cuser IDs\u201d)<\/p>\n The following cookie types and functions are distinguished:<\/strong><\/p>\n Notes on legal bases:\u00a0<\/strong>The legal basis on which we process your personal data using cookies depends on whether we ask you for your consent. If this is the case and you consent to the use of cookies, the legal basis for processing your data is the declared consent. Otherwise, the data processed with the aid of cookies will be processed on the basis of our legitimate interests (e.g. in the business operation of our online offer and its improvement) or, if the use of cookies is necessary to fulfil our contractual obligations.<\/p>\n Storage duration:\u00a0<\/strong>Unless we provide you with explicit information on the storage duration of permanent cookies (e.g. within the framework of a so-called cookie opt-in), please assume that the storage duration can be up to two years.<\/p>\n General information on withdrawal and opposition (opt-out):\u00a0<\/strong>Depending on whether the processing is based on consent or legal permission, you may at any time revoke any consent you have given or object to the processing of your data by cookie technologies (collectively referred to as \u201copt-out\u201d). You can initially declare your objection by means of the settings of your browser, e.g. by deactivating the use of cookies (although this may also restrict the functionality of our online service). An objection to the use of cookies for online marketing purposes can also be declared by means of a variety of services, especially in the case of tracking, via the websites\u00a0https:\/\/optout.aboutads.info<\/a>\u00a0and\u00a0https:\/\/www.youronlinechoices.com\/<\/a>. In addition, you can receive further notices of objection in the context of the information on the service providers and cookies used.<\/p>\n Processing of cookie data based on consent<\/strong>: Before we process or allow data to be processed in the context of the use of cookies, we ask users for their consent, which can be revoked at any time. Before the consent has not been given, cookies are used if necessary, which are absolutely necessary for the operation of our online offer.<\/p>\n Cookie settings\/confirmation:<\/strong><\/p>\n If you are using a cookie consent banner (which is recommended), you can enter the option to call it up here (e.g. link or a so-called [short code], which is automatically converted into a button\/link by your software).<\/p>\n Notes on the processing of cookie data on the basis of consent: You should only leave this option (and otherwise delete it) if you have a \u201creal\u201d opt-in, i.e., if you obtain the consent of users to the use of cookies (e.g., with so-called \u201ccookie consent \/ content\/ opt-in banners\u201d or as part of a registration procedure).<\/p>\n Since, according to the ECJ, a cookie opt-in is usually necessary when using marketing tools frequently used in e-commerce (e.g. Google Analytics or Facebook pixels), this option is pre-selected.<\/p>\n This means that until users have given their consent, you do not use cookies (and do not use third-party services within your websites, which in turn use cookies themselves). The use of necessary cookies that are expected by the users, such as a shopping basket function in the online shop or local range measurement with the Matomo tool, is permitted at most.<\/p>\n We process data of our contractual and business partners, e.g. customers and prospective customers (collectively referred to as \u201ccontractual partners\u201d) within the scope of contractual and comparable legal relationships as well as associated measures and within the scope of communication with the contractual partners (or pre-contractual), e.g. to answer inquiries.<\/p>\n We process this data for the purpose of fulfilling our contractual obligations, securing our rights and for the purposes of the administrative tasks associated with this information and for the purposes of the company\u2019s business organisation. Within the framework of the applicable law, we only pass on the data of the contractual partners to third parties to the extent that this is necessary for the aforementioned purposes or to fulfil legal obligations or with the consent of the persons concerned (e.g. to involved telecommunications, transport and other auxiliary services as well as subcontractors, banks, tax and legal advisors, payment service providers or tax authorities). The contractual partners will be informed about other forms of processing, e.g. for marketing purposes, within the scope of this data protection declaration.<\/p>\n We will inform the contractual partners which data is required for the above-mentioned purposes before or within the scope of data collection, e.g. in online forms, by means of special marking (e.g. colours) or symbols (e.g. asterisks or similar), or personally.<\/p>\n We delete the data after expiry of legal warranty and comparable obligations, i.e., in principle after 4 years, unless the data is stored in a customer account, e.g., as long as it must be kept for legal archiving reasons (e.g., for tax purposes usually 10 years). We will delete data that has been disclosed to us by the contractual partner within the scope of an order in accordance with the specifications of the order, generally after the end of the order.<\/p>\n If we use third-party providers or platforms to provide our services, the terms and conditions and data protection information of the respective third-party providers or platforms apply in the relationship between the users and the providers.<\/p>\n Customer account<\/strong>: Contracting parties can create an account within our online offer (e.g. customer or user account, in short \u201ccustomer account\u201d). If the registration of a customer account is required, contractual partners are informed of this as well as of the information required for registration. The customer accounts are not public and cannot be indexed by search engines. Within the scope of registration and subsequent logins and use of the customer account, we store the IP addresses of the customers together with the access times in order to be able to prove the registration and prevent possible misuse of the customer account.<\/p>\n If customers have cancelled their customer account, the data concerning the customer account will be deleted, subject to the retention of such data being required for legal reasons. It is the responsibility of the customers to secure their data when the customer account is cancelled.<\/p>\n Economic analyses and market research<\/strong>: For business management reasons and in order to be able to identify market trends, wishes of contractual partners and users, we analyse the data available to us on business transactions, contracts, enquiries, etc., whereby the group of persons concerned may include contractual partners, interested parties, customers, visitors and users of our online offer.<\/p>\n The analyses are carried out for the purpose of business management evaluations, marketing and market research (e.g. to determine customer groups with different characteristics). In doing so, we can, if available, take into account the profiles of registered users including their details, e.g. on services used. The analyses serve solely to serve us and are not disclosed externally, unless they are anonymous analyses with summarised, i.e. anonymised, values. Furthermore, we respect the privacy of the users and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g. as summarized data).<\/p>\n Shop and e-commerce<\/strong>: We process the data of our customers in order to enable them to select, purchase or order the selected products, goods and related services, as well as their payment and delivery or execution. If necessary for the execution of an order, we use service providers, in particular postal, forwarding and shipping companies, in order to carry out the delivery or execution for our customers. For the processing of payment transactions we use the services of banks and payment service providers. The required information is marked as such within the scope of the order or comparable acquisition process and includes the information required for delivery, or provision and invoicing, as well as contact information in order to be able to make any necessary arrangements.<\/p>\n Note: Please remove the passage to the customer account or analysis of the customer data if you do not offer a customer account or do not analyze the data of your customers as described.<\/p>\n Within the scope of contractual and other legal relationships, due to legal obligations or otherwise based on our legitimate interests, we offer the persons concerned efficient and secure payment options and use other payment service providers in addition to banks and credit institutions (collectively \u201cpayment service providers\u201d).<\/p>\n The data processed by the payment service providers include inventory data, such as name and address, bank data, such as account or credit card numbers, passwords, TANs and checksums, as well as contract, sum and recipient related data. These details are required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored by them. This means that we do not receive any account or credit card-related information, but only information with confirmation or negative information about the payment. Under certain circumstances, the payment service providers may transfer the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard we refer to the General Terms and Conditions and the data protection information of the payment service providers.<\/p>\n For payment transactions, the terms and conditions and the data protection information of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We also refer to these for further information and the assertion of rights of revocation, information and other rights of affected persons.<\/p>\n Used services and service providers:<\/strong><\/p>\n Otherwise adjust the list of services and providers as required.<\/p>\n If we make advance payments or take comparable commercial risks (e.g. when ordering on account), we reserve the right to obtain identity and creditworthiness information for the purpose of assessing the credit risk on the basis of mathematical-statistical procedures from service companies specialising in this area (credit agencies) in order to safeguard legitimate interests.<\/p>\n We process the information received from the credit agencies about the statistical probability of a payment default within the scope of a proper discretionary decision on the establishment, execution and termination of the contractual relationship. We reserve the right to refuse payment on account or any other advance payment in the event of a negative result of the credit assessment.<\/p>\n The decision whether to make advance payment is made in accordance with Art. 22 GDPR solely on the basis of an automated decision in the individual case, which is made by our software on the basis of information from the credit agency.<\/p>\n If we obtain the express consent of contractual partners, the legal basis for credit information and the transmission of the customer\u2019s data to the credit agencies is consent. If consent is not obtained, the creditworthiness information will be based on our legitimate interest in the reliability of our payment claims.<\/p>\n Used services and service providers:<\/strong><\/p>\n Note: Remove the credit check passage if you do not perform a credit check. Check and change the list of service providers if necessary. You can check the creditworthiness of a customer if there is otherwise a risk of payment default, that is, if the goods are delivered without payment having been received (that is, if the customer chooses to buy on account). On the other hand, there is no risk of non-payment if the customer chooses, for example, the prepayment option or makes the payment via third-party providers such as Paypal.<\/p>\n It should also be noted that obtaining automatic creditworthiness information constitutes an \u201cautomated decision in individual cases\u201d pursuant to Art. 22 GDPR, i.e. a legal decision without human involvement. This is permissible if the customer has consented or if this decision is necessary for the conclusion of the contract. Whether the decision is necessary has not yet been conclusively clarified, but is often taken as given, even by the author of this sample.<\/p>\n However, if you want to exclude any risk, you should obtain consent. Consent is also necessary if the credit report is already being used to decide whether the option \u201con account\u201d should be shown at all. This is because it could have been that the customer would have chosen prepayment or Paypal anyway and the credit check would not have been necessary. Such a consent could for example be as follows:<\/p>\n \uf0f0 I agree that a credit assessment will be carried out in order to decide in an automated procedure (Art. 22 GDPR) whether the option of purchase on account is offered. Further information on the credit assessment, the credit agencies used and the procedure as well as the possibilities of appeal can be found in our [Link]Privacy Policy[\/Link]..<\/em><\/p>\n In order to provide our online services securely and efficiently, we use the services of one or more web hosting providers from whose servers (or servers managed by them) the online services can be accessed. For these purposes, we may use infrastructure and platform services, computing capacity, storage space and database services, and security and technical maintenance services.<\/p>\n The data processed within the framework of the provision of the hosting offer may include all data relating to the users of our online offer, which are generated within the framework of use and communication. This regularly includes the IP address, which is necessary to be able to deliver the contents of online offers to browsers, and all entries made within our online offer or from websites.<\/p>\n E-mail dispatch and hosting<\/strong>: The web hosting services we use also include the sending, receiving and storage of e-mails. For these purposes, the addresses of the recipients and senders as well as other information concerning the sending of e-mails (e.g. the providers involved) and the contents of the respective e-mails are processed. The aforementioned data may also be processed for the purpose of SPAM detection. Please note that e-mails on the Internet are generally not sent in encrypted form. As a rule, e-mails are encrypted in transit, but (unless an end-to-end encryption method is used) not on the servers from which they are sent and received. We can therefore not assume any responsibility for the transmission path of the e-mails between the sender and the reception on our server.<\/p>\n Collection of access data and log files<\/strong>: We ourselves (or our web hosting provider) collect data on every access to the server (so-called server log files). Server log files may include the address and name of the web pages and files accessed, date and time of access, data volume transferred, notification of successful access, browser type and version, the user\u2019s operating system, referrer URL (the previously visited page) and, as a rule, IP addresses and the requesting provider.<\/p>\n The server log files can be used for security purposes, e.g. to avoid overloading the servers (especially in the case of abusive attacks, so-called DDoS attacks) and to ensure the capacity utilisation of the servers and their stability.<\/p>\n Note: If not already done: Please ask the respective web host for a so-called \u201cOrder Processing Agreement\u201d (or \u201cData Processing Agreement\u201d). This is required by law because the host collects personal data of the website visitors on your behalf.<\/p>\n When contacting us (e.g. via contact form, e-mail, telephone or via social media), the data of the inquiring persons will be processed to the extent necessary to answer the contact inquiries and any requested measures.<\/p>\n The answering of contact inquiries within the scope of contractual or pre-contractual relations is carried out in order to fulfil our contractual obligations or to answer (pre)contractual inquiries and otherwise on the bases of the legitimate interest in answering the inquiries.<\/p>\n Used services and service providers:<\/strong><\/p>\n Note: If third-party CRM systems are used, their providers should be named. Adjust this information or remove the specified service provider. Furthermore, contract processing agreements (or \u201cData Processing Agreement\u201d) must be concluded with the providers. If the providers process user data in the third country, special guarantees must be provided (e.g. standard contract clauses).<\/p>\n We send newsletters, e-mails and other electronic notifications (hereinafter referred to as \u201cnewsletters\u201d) only with the consent of the recipients or a legal permission. If the contents of the newsletter are specifically described in the context of a registration for the newsletter, they are decisive for the consent of the users. Furthermore, our newsletters contain information about our services and us.<\/p>\n To register for our newsletters, it is generally sufficient to provide your e-mail address. However, we may ask you to provide a name for the purpose of personal contact in the newsletter, or other details if these are necessary for the purposes of the newsletter.<\/p>\n Double opt-in procedure:<\/strong>\u00a0The registration for our newsletter is always done in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with foreign e-mail addresses. The newsletter registrations are logged in order to be able to prove the registration process in accordance with the legal requirements. This includes the storage of the registration and confirmation time as well as the IP address. Changes to your data stored by the shipping service provider are also logged.<\/p>\n Deletion and limitation of processing:\u00a0<\/strong>We may store the unsubscribed e-mail addresses for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove a previously given consent. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for deletion is possible at any time, provided that the former existence of a consent is confirmed at the same time. In case of obligations to permanently observe contradictions, we reserve the right to store the e-mail address in a blacklist for this purpose alone.<\/p>\n The logging of the registration procedure is based on our legitimate interests for the purpose of proving that it has been carried out properly. If we commission a service provider to send e-mails, this is done on the basis of our legitimate interests in an efficient and secure sending system.<\/p>\n Notes on legal bases:<\/strong>\u00a0The sending of newsletters is based on the consent of the recipients or, if consent is not required, on our legitimate interests in direct marketing, if and to the extent permitted by law, e.g. in the case of existing customer advertising. If we commission a service provider to send e-mails, this is done on the basis of our legitimate interests. The registration process is recorded on the basis of our legitimate interests in order to prove that it was carried out in accordance with the law.<\/p>\n Content:<\/strong>\u00a0Information about us, our services, actions and offers.<\/p>\n Analysis and performance measurement<\/strong>: The newsletters contain a so-called \u201cweb beacon\u201d, i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened, or, if we use a mailing service provider, from their server. Within the scope of this retrieval, technical information such as information on the browser and your system, as well as your IP address and the time of the retrieval, is initially collected.<\/p>\n This information is used for the technical improvement of our newsletter based on the technical data or the target groups and their reading behaviour on the basis of their retrieval locations (which can be determined by means of the IP address) or the access times. This analysis also includes determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to individual newsletter recipients. However, it is neither our intention nor, if used, that of the mailing service provider to observe individual users. Rather, the evaluations serve us to recognise the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.<\/p>\n The evaluation of the newsletter and the measurement of success are carried out, subject to the express consent of the users, on the basis of our legitimate interests for the purpose of using a user-friendly and secure newsletter system that serves our business interests and meets the expectations of the users.<\/p>\n A separate revocation of the performance measurement is unfortunately not possible. In this case, the entire newsletter subscription must be cancelled or objected to.<\/p>\n Used services and service providers:<\/strong><\/p>\n Please delete the Passus Newsletter if you do not send out newsletters. Otherwise, please adjust the list of services and providers as well as the information on the contents of the newsletter and the measurement of success as required.<\/p>\n Web analysis (also known as \u201creach measurement\u201d) is used to evaluate the streams of visitors to our online offering and may include behavior, interests or demographic information about visitors, such as age or gender, as pseudonymous values. With the help of the range analysis we can, for example, identify at what time our online offer or its functions or contents are most frequently used or invite reuse. We can also understand which areas require optimization.<\/p>\n In addition to web analysis, we can also use test procedures, e.g. to test and optimise different versions of our online offer or its components.<\/p>\n For these purposes, so-called user profiles can be created and stored in a file (so-called \u201ccookie\u201d) or similar procedures with the same purpose can be used. This information may include, for example, content viewed, web pages visited and elements used on those pages, and technical details such as the browser used, the computer system used and information on usage times. If users have consented to the collection of their location data, this data may also be processed, depending on the provider.<\/p>\n The IP addresses of users are also stored. However, we use an IP masking procedure (i.e., pseudonymization by shortening the IP address) to protect the users. In general, the data stored in the context of web analysis, A\/B testing and optimization are not clear user data (such as e-mail addresses or names), but pseudonyms. This means that we as well as the providers of the software used do not know the actual identity of the users, but only the information stored in their profiles for the purposes of the respective procedures.<\/p>\n Notes on legal bases:<\/strong>\u00a0If we ask the users for their consent to the use of the third party providers, the legal basis for the processing of data is the consent. Otherwise, the users\u2019 data will be processed on the basis of our legitimate interests (i.e. interest in efficient, economic and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this privacy policy.<\/p>\n Used services and service providers:<\/strong><\/p>\nContact data protection officer<\/h2>\n
\nStreet, house number
\npostcode, city
\nCountry<\/p>\nOverview of the processing operations<\/h2>\n
Types of data processed<\/h3>\n
\n
Categories of data subjects<\/h3>\n
\n
Purpose of the processing<\/h3>\n
\n
Automated decisions in individual cases<\/h3>\n
\n
Relevant legal bases<\/h3>\n
\n
Security measures<\/h2>\n
Transmission and disclosure of personal data<\/h2>\n
Data processing in third countries<\/h2>\n
use of cookies<\/h2>\n
\n
\n
Commercial and business services<\/h2>\n
\n
Payment service provider<\/h2>\n
\n
\n
Credit assessment<\/h2>\n
\n
\n
Provision of the online offer and web hosting<\/h2>\n
\n
Contact<\/h2>\n
\n
\n
Newsletter and electronic notifications<\/h2>\n
\n
\n
Web analysis, monitoring and optimization<\/h2>\n
\n
\n